Flow Support Services ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email address, date of birth
- NDIS Information: NDIS participant number, plan details, funding information, support coordinator contacts
- Health Information: Disability details, medical conditions relevant to your support needs, medication information, emergency contacts
- Service Records: Support notes, progress reports, incident reports, goal tracking
How We Use Your Information
We use your information to:
- • Provide disability support services tailored to your needs
- • Communicate with you about your support arrangements
- • Coordinate with your support network (family, support coordinators, other providers)
- • Process NDIS claims and invoicing
- • Meet our legal and regulatory obligations
- • Improve our services
How We Protect Your Information
We implement appropriate security measures including:
- • Secure, password-protected digital storage systems
- • Limited access to personal information on a need-to-know basis
- • Secure disposal of information when no longer required
- • Regular review of our privacy practices
Sharing Your Information
We may share your information with:
- • Your nominated support network (with your consent)
- • The NDIS and related government bodies as required
- • Emergency services if there is a risk to your safety
- • Other service providers involved in your care (with your consent)
We will never sell your personal information to third parties.
Your Rights
You have the right to:
- • Access the personal information we hold about you
- • Request corrections to inaccurate information
- • Request deletion of your information (subject to legal requirements)
- • Withdraw consent for certain uses of your information
- • Make a complaint about how we handle your information
Contact Us
If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact:
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with a new "Last updated" date.